How we collect, use, and protect your personal data.
Last updated: May 5, 2026
1. Introduction
Gold Scalpers ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains what data we collect, how we use it, and what rights you have over it.
By using our website, products, or services, you consent to the practices described in this policy.
2. What Data We Collect
Information you provide directly:
Account information: email address, name, country
Payment information: processed by Stripe – we do NOT store credit card details
Order details: required to grant access to the EA download and license
Communications: emails or support messages you send us
Information collected automatically:
Usage data: pages visited, time on site (via Plausible.io – privacy-friendly, no cookies)
Technical data: IP address (anonymized), browser type, device type
What we do NOT collect:
Your trading history, MetaTrader 5 login credentials, or broker account data
Telegram chat content (your bot runs in your account, not ours)
Any financial information beyond payment confirmation
3. How We Use Your Data
Service delivery: deliver the EA and license, send product updates
Customer support: respond to your inquiries
Transactional emails: order confirmations, refund processing
Marketing emails: only if you explicitly opt in (unsubscribe link in every email)
Legal compliance: tax records, fraud prevention
4. Data Sharing
We do not sell, rent, or trade your personal data. We share data only with:
Stripe: for payment processing (their privacy policy at stripe.com/privacy)
Email service provider: for transactional and marketing emails
Legal authorities: only when required by law
5. Cookies
We use minimal cookies for essential site functionality. We do not use third-party advertising or tracking cookies. Our analytics provider (Plausible.io) is cookie-free by design.
6. Data Retention
Account data: retained while your account is active + 90 days after closure
Payment records: retained 7 years for tax compliance
Email subscribers: retained until you unsubscribe
Support tickets: retained 2 years for quality assurance
7. Your Rights (GDPR, CCPA)
Regardless of where you live, you have the right to:
Access – request a copy of your personal data
Correction – fix inaccurate information
Deletion – request we delete your data ("right to be forgotten")
Portability – receive your data in a machine-readable format
We implement industry-standard security measures: HTTPS encryption, secure password hashing, limited employee access. However, no internet transmission is 100% secure. You acknowledge this inherent risk.
9. Children's Privacy
Our services are not intended for users under 18. We do not knowingly collect data from minors. If you believe we have done so, contact us for immediate removal.
10. International Data Transfers
Your data may be processed in countries outside your home country. We ensure adequate protections via standard contractual clauses where applicable.
11. Changes to This Policy
We may update this policy. Material changes are notified by email to active users with at least 30 days' notice. Continued use after changes = acceptance.