Privacy Policy

1. Introduction

Gold Scalpers ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains what data we collect, how we use it, and what rights you have over it.

By using our website, products, or services, you consent to the practices described in this policy.

2. What Data We Collect

Information you provide directly:

• Account information: email address, name, country
• Payment information: processed by Stripe – we do NOT store credit card details
• TradingView username: required to grant indicator access
• Communications: emails or support messages you send us

Information collected automatically:

• Usage data: pages visited, time on site (via Plausible.io – privacy-friendly, no cookies)
• Technical data: IP address (anonymized), browser type, device type

What we do NOT collect:

• Your trading history or broker account data
• Telegram chat content (your bot runs in your account, not ours)
• Any financial information beyond payment confirmation

3. How We Use Your Data

• Service delivery: grant TradingView access, send product updates
• Customer support: respond to your inquiries
• Transactional emails: order confirmations, refund processing
• Marketing emails: only if you explicitly opt in (unsubscribe link in every email)
• Legal compliance: tax records, fraud prevention

4. Data Sharing

We do not sell, rent, or trade your personal data. We share data only with:

• Stripe: for payment processing (their privacy policy at stripe.com/privacy)
• Email service provider: for transactional and marketing emails
• Legal authorities: only when required by law

5. Cookies

We use minimal cookies for essential site functionality. We do not use third-party advertising or tracking cookies. Our analytics provider (Plausible.io) is cookie-free by design.

6. Data Retention

• Account data: retained while your account is active + 90 days after closure
• Payment records: retained 7 years for tax compliance
• Email subscribers: retained until you unsubscribe
• Support tickets: retained 2 years for quality assurance

7. Your Rights (GDPR, CCPA)

Regardless of where you live, you have the right to:

• Access – request a copy of your personal data
• Correction – fix inaccurate information
• Deletion – request we delete your data ("right to be forgotten")
• Portability – receive your data in a machine-readable format
• Objection – opt out of marketing communications

To exercise any right, email privacy@goldscalpers.com. We respond within 30 days.

8. Security

We implement industry-standard security measures: HTTPS encryption, secure password hashing, limited employee access. However, no internet transmission is 100% secure. You acknowledge this inherent risk.

9. Children's Privacy

Our services are not intended for users under 18. We do not knowingly collect data from minors. If you believe we have done so, contact us for immediate removal.

10. International Data Transfers

Your data may be processed in countries outside your home country. We ensure adequate protections via standard contractual clauses where applicable.

11. Changes to This Policy

We may update this policy. Material changes are notified by email to active users with at least 30 days' notice. Continued use after changes = acceptance.

12. Contact Us

Questions or concerns? Email privacy@goldscalpers.com.