💬 Help Center

We're here to help.

Most issues resolve in under 10 minutes with our self-service guides. Direct email support responds within 48 hours.

Self-Service Resources

Telegram Setup Guide

Step-by-step guide to receiving signals on your phone in 5 minutes

Frequently Asked Questions

Common questions about pricing, MT5 setup, EA behaviour, and refunds

Blog

In-depth guides on gold strategy, automation, and trading XAUUSD

Refund Policy

14-day money-back guarantee – no questions asked

Common Issues

🔧 EA not placing any trades?

Most likely causes:

  1. Algo Trading is off — the toolbar button must be green and Allow Algorithmic Trading ticked in the EA dialog
  2. The licence URL isn't whitelisted under Tools → Options → Expert Advisors, or your account isn't authorised
  3. It's outside the allowed sessions, or a news / spread filter is pausing entries
  4. There simply isn't a valid EMA-cross signal yet

The Experts and Journal tabs always log the reason. Full guide: Telegram Setup Guide

📩 Telegram alerts not arriving?

Set use_telegram=true with the correct bot token and chat ID, and allow https://api.telegram.org under Tools → Options → Expert Advisors. On attach the EA sends a "connected" test message — if it doesn't arrive, the Experts tab shows the exact error code.

💸 Want a refund?

Email support@goldscalpers.com within 14 days with your order number. No questions asked. Full guide on the Refund Policy page.

Direct Contact

Can't find your answer? Send us a message. We respond within 48 hours (24h for Elite tier).

Or email us directly: support@goldscalpers.com

Response Times

TierResponse TimeChannels
Pre-Sales Inquiries48 hoursEmail
Pro Lifetime24 hoursEmail
Elite (legacy)24 hoursEmail + Direct Telegram
Affiliate Partners24 hoursEmail + Affiliate Telegram